AE Tools Repair or Return Request

To obtain an RA number, please complete the form below. All * fields must be completed.
DO NOT just ship your tool without receiving an RA approval from us. IT WILL NOT BE REPAIRED, it will only delay the process.

Instructions For After Your Receive The Return Authorization Document

Once your request is reviewed, an authorization number will be assigned and emailed back to you. Please DO NOT ship any tools until you have received confirmation.

  1. All repairs must include all cables AND POWER SUPPLY OR CHARGER with the tool to fully troubleshoot the issues (no hard shell tool carrying case required).
  2. Autel tools must have a valid software subscription for the next 60 days.
  3. All returns must include the item in original packaging (if available).
  4. There will be a minimum out of warranty evaluation charge of $130 which will be applied towards the repair costs.
  5. Include a copy of the actual RA email with your shipment.

AE Tools reserves the right to review all orders at which point we may accept or decline any order for any reason, regardless of any confirmation receipt sent by the customer. When returning products we strongly recommend the use of a carrier that can track packages and calculate correct postage, as we do not accept any returned packages with postage due. AE Tools is not responsible for any damages incurred during shipping to the repair center. You also assume responsibly for insuring the returned item. AE Tools retains ownership of all products until payment is received.  By submitting this request you agree to the above listed policies.

Call 913-856-6678 if you have questions prior to submitting this request.