Instructions For After Your Receive The Return Authorization Document
Once your request is reviewed, an authorization number will be assigned and emailed back to you.
Please DO NOT ship any tools until you have received confirmation.
- All repairs must include cables AND POWER SUPPLY OR CHARGER with the tool needed to fully troubleshoot the issues (no hard shell tool carrying case required).
- Autel tools must have a valid software subscription for the next 60 days.
- There will be a minimum out of warranty evaluation charge of $130 which will be applied towards the repair costs.
- Include a copy of the actual RMA email with your shipment.
- All product returns must include the item in original packaging (if available) and are subject to restocking fees.
AE Tools reserves the right to review all orders at which point we may accept or decline any order for any reason, regardless of any confirmation receipt sent by the customer. When returning products we strongly recommend the use of a carrier that can track packages and calculate correct postage, as we do not accept any returned packages with postage due. AE Tools is not responsible for any damages incurred during shipping to the repair center. You also assume responsibly for insuring the returned item. AE Tools retains ownership of all products until payment is received. By submitting this request you agree to the above listed policies.
Call 913-856-6678 if you have questions prior to submitting this request.
